AW | How can we help?

Our office and warehouse address is:

53 - 59 Collingham Street
Manchester
M8 8RQ

You will receive an order confirmation email upon placing your order. When your order is shipped, you will receive an email notification with tracking details (when applicable). You can track your package with the link in the email.

Promotions are limited to 1 per family/address. Multiple orders placed with the same promotion code will be combined and processed with only a single promotion applied.

How do I know that my online purchase is secure?- AccessoryWorldOnline.com uses an encrypted SSL, which keeps your information secure while you make your purchase.

We accept, Visa, MasterCard, and American Express. Alternatively, you can pay via Paypal.

Why has my payment failed?- There are many reasons payment errors can occur and several steps you can take to resolve potential issues. Please review your personal credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method. If problems persist, please contact your bank or card issuer, as it is possible your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our customer care team.

You can choose to collect your order from our stores. Please choose this option when checking out. A staff member will contact you when your order is ready for collection.

Please note: Due to the current situation, our stores are unfortunately closed and we therefore cannot currently offer collection. See here for more information regarding COVID-19.

You can track your order by signing in to My Account.

You will also receive up-to-date shipping notifications directly from the courier via email or SMS. Please look out for these.

Orders are packed on the next working day and delivered within 3-5 working days of purchasing or next day, depending on delivery option chosen when checking out.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail, Hermes and DPD.

Some couriers require a signature upon delivery. If no one is available to accept the parcel, the courier will attempt to leave the parcel with a neighbour. A card will be posted through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

If the parcel cannot be left in a secure place or at a neighbour, the courier will attempt to make a delivery and/or obtain a signature up to 3 times before the parcel is returned to our warehouse

If you live in a Northern Ireland, highland, island or rural postcode, delivery may take longer than 7 working days. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability.

Not satisfied with your purchase? No problem! We’ll provide a full refund for your order or exchange items within 14 days of purchase. All items must be returned in their original packaging, unworn, with original tags and labels attached. Additionally, all hosiery must be returned unopened.

Please post your item(s) to:

Accessory World - Returns
53 - 59 Collingham Street
Manchester
M8 8RQ
United Kingdom

Alternatively, you can hand in items to any of our stores. Please note: refunds are handles at our head office, not by store staff.

In order to speed up the return process, please include with your item(s) your name, order number and whether you would like to exchange or return your order.

Please note: Due to the current situation, our stores are unfortunately closed. For your peace of mind, we have adapted our return policy and will be accepting returns for 7 days from when our stores reopen. Alternativley, orders can currently be returned by post.

See here for more information regarding COVID-19.

It’s easy and painless. You can modify or cancel your order by emailing us at sales@accessoryworldonline.com or by calling us on 0800 690 6969 ext. 6.

If you have requested an exchange, we will proceed with sending you the exchanged product(s) as soon as we have received the returned goods in our fulfilment centre. Please leave a few extra days for the return to be processed and the new item(s) to be shipped. Please keep in mind if the item that you request is out of stock, it may take longer for your exchange to be shipped out. We’ll do our best to get it sent out to you as soon as possible! You can also let us know if you’d prefer to cancel this item or exchange it for an alternate item that is available on the website.

The Gift Card has no value unless activated at the point of sale;

The amount printed on the card is the maximum value available to spend;

Any remaining balance will be replaced with a gift card to the value of £5, £10 or £25, which may be used towards future purchases. The difference between the remaining balance and the new gift card will be annulled;

This card does not have an expiry date, however Accessory World reserves the right to annul old cards if deemed necessary;

This card cannot be refunded or exchanged for cash, no change will be given and Accessory World will not be liable to replace the card in the event of it being lost, damaged or stolen;

This card is not a credit, charge or cheque guarantee card;

If you have any queries about your Gift Card, just call us on 0800 690 69 69.

Accessory World reserves the right to amend the terms and conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

We value our customers!

Earn loyalty points as you shop at Accessory World online and save on your next shop, as well as exclusive offers and promotions!

★ Earn 3 AW Awards for every £1 spent! If you haven't an account yet, sign up now and earn 50 Awards!

★ 100 AW Awards are worth £1 and can be spent at checkout whenever you choose to do so. Look out for our AW Awards special offers and promotions! If you haven't already done so, sign up now to our newsletter and don't miss out!

★ After placing your first order, you'll receive a referral code to share with a friend, giving them £5 off their first order (min. spend £30). As a thank you for introducing them to us, you will then too receive another code which will give you £5 off your next order (min. spend £30)! View your unique referral code here.

You must be logged in to your AW account in order to earn or redeem AW Awards.

AW Awards can only be earned and redeemed online.
Terms & conditions apply

100 AW Awards are worth £1 and can be spent at checkout whenever you choose to do so.

Look out for our Aw Awards special offers and promotions! If you haven't already done so,sign up now to our newsletter and don't miss out!

After placing your first order, you'll receive a referral code to give to a friend which will give them £5 off their first order. As a thank you for introducing them to AW, you will then too receive a code which will give you £5 off your next order!

Contact us by phone, email, WhatsApp, or by using the contact form.