AW | How can we help?

You can choose to collect your order from our stores. Please choose this option when checking out. A staff member will contact you when your order is ready for collection.

Please note: Due to the current situation, our stores are unfortunately closed and we therefore cannot currently offer collection. See here for more information regarding COVID-19.

Orders are packed on the next working day and delivered within 3-5 working days of purchasing or next day, depending on delivery option chosen when checking out.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail, Hermes and DPD.

Some couriers require a signature upon delivery. If no one is available to accept the parcel, the courier will attempt to leave the parcel with a neighbour. A card will be posted through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

If the parcel cannot be left in a secure place or at a neighbour, the courier will attempt to make a delivery and/or obtain a signature up to 3 times before the parcel is returned to our warehouse

If you live in a Northern Ireland, highland, island or rural postcode, delivery may take longer than 7 working days. We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability.

Please post your item(s) to:

Accessory World - Returns
53 - 59 Collingham Street
Manchester
M8 8RQ
United Kingdom

Alternatively, you can hand in items to any of our stores. Please note: refunds are handles at our head office, not by store staff.

In order to speed up the return process, please include with your item(s) your name, order number and whether you would like to exchange or return your order.

Please note: Due to the current situation, our stores are unfortunately closed. For your peace of mind, we have adapted our return policy and will be accepting returns for 7 days from when our stores reopen. Alternativley, orders can currently be returned by post.

See here for more information regarding COVID-19.

The Gift Card has no value unless activated at the point of sale;

The amount printed on the card is the maximum value available to spend;

Any remaining balance will be replaced with a gift card to the value of £5, £10 or £25, which may be used towards future purchases. The difference between the remaining balance and the new gift card will be annulled;

This card does not have an expiry date, however Accessory World reserves the right to annul old cards if deemed necessary;

This card cannot be refunded or exchanged for cash, no change will be given and Accessory World will not be liable to replace the card in the event of it being lost, damaged or stolen;

This card is not a credit, charge or cheque guarantee card;

If you have any queries about your Gift Card, just call us on 0800 690 69 69.

Accessory World reserves the right to amend the terms and conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.